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Texting system reduces service dissatisfaction

April, 11 2016

Source: Automotive News DETROIT – When Ed Jolliffe brought his nephew, Patrick Southward, in to be sales manager at Gorno Ford in Woodhaven, Mich., Jolliffe knew he was hiring a bright young man who cut his teeth during four years as finance manager at Toyota of Huntington Beach in California. What Jolliffe, now 52, didn’t know back in 2009 was that Southward would help provide the key to solving one of the most nagging problems...…

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