14 Mar 2017

Text Messaging Best Practices and Their Impact on the Bottom Line by Patrick Southward and William Mapes, co-founders of Singlethread Service advisors face many challenges in their day-to-day interactions with customers, such as: Inconvenienced, frustrated customers that do not want to leave their vehicles Getting the customer to understand all the work needed to fix his or her vehicle Keeping customers updated throughout the vehicle repair Unnecessarily long conversations during the vehicle pick-up process One...…

12 Feb 2017

Communication Solutions Text Messaging A Must For Modern-Era Service Albany, N.Y. – February 12th, 2017 For most of us, little has changed more than our communications. My children are more likely to text than call their friends and they’re much more likely to respond to a text from me than a call. The same applies to your dealership; Service customers have communications preferences. Adapt or risk losing them. According to Ujj Nath, founder of MyKaarma,...…

10 Oct 2016

Auto/Mate Integrates Fixed Ops Suite with Singlethread Text-Message Platform, Improving Auto Dealers’ Service Communications Albany, N.Y. – October 10th, 2016 Auto/Mate Dealership Systems announced today that its dealership management system (DMS) is fully integrated with Singlethread, an industry-leading service department text-message platform. Auto/Mate’s auto dealer customers now have the option to implement Singlethread’s messaging tool to communicate with service customers and have all records saved in each contact in the DMS. “Many customers prefer to...…

11 Apr 2016

Texting system reduces service dissatisfaction April 11, 2016 DETROIT -- When Ed Jolliffe brought his nephew, Patrick Southward, in to be sales manager at Gorno Ford in Woodhaven, Mich., Jolliffe knew he was hiring a bright young man who cut his teeth during four years as finance manager at Toyota of Huntington Beach in California. What Jolliffe, now 52, didn't know back in 2009 was that Southward would help provide the key to solving one...…

24 Mar 2015

Singlethread’s software connects dealership mechanics with customers TUESDAY, MARCH 24, 2015 Mechanics specialize in fixing cars. Motorists excel at breaking them. More times than not, neither party is good at communication. Singlethread believes it can bridge that divide. The 1-year-old startup makes a software platform that helps mechanics at car dealerships and their customers better communicate via text messages. That way mechanics can send status updates to customers and car owners can quickly give approval...…